Refund Policy

Last Updated: October 28, 2024

Overview

This Refund Policy outlines the terms and conditions under which MovingCastle.in ("we," "us," or "our") will process refund requests for our premium home valuation reports. By purchasing our premium services, you agree to the terms of this refund policy.

Refund Eligibility

Eligible for Refund

• Premium valuation reports that have not been accessed or viewed
• Requests submitted within 30 days of purchase
• Purchase verified through valid purchase ID or invoice ID
• Technical issues preventing report access (documented and verified by our team)

Not Eligible for Refund

• Reports that have been accessed, viewed, or downloaded
• Requests submitted after 30 days of purchase
• Purchases without valid purchase ID or invoice ID
• Reports where the data has been processed and generated

Refund Process

How to Request a Refund

1. Email your refund request to [email protected]
2. Include your purchase ID or invoice ID in the request
3. Provide a brief reason for the refund request
4. Include your preferred refund method (original payment method)

Processing Timeline

• Initial response: 5-7 business days (Monday to Friday)
• Refund processing: 3-5 business days after approval
• Credit card refunds may take additional 2-5 business days to reflect in your account

Important Notes

Verification Process

• Our system automatically tracks report access status
• Refund eligibility is verified through our internal logging system
• False claims of non-access may result in refund denial

Payment Methods

• Refunds will be processed to the original payment method used for purchase
• Alternative refund methods are not available unless legally required

Partial Refunds

• Partial refunds may be offered in cases where:
  • Multiple reports were purchased in a bundle
  • Some reports remain unused while others were accessed
  • Technical issues affected only part of the service

Cancellation vs. Refund

Service Cancellation

• Premium report purchases are one-time transactions
• No recurring subscriptions to cancel
• Access remains valid for one year

Account Termination

• Account termination does not automatically qualify for refunds
• Existing reports remain subject to standard refund policy

Customer Support

For any refund-related queries:

• Email: [email protected]
• Include "Refund Request" in subject line
• Response time: 5-7 business days
• Business hours: Monday to Friday, 9:00 AM to 6:00 PM IST

Legal Compliance

Data Protection

• Refund processing complies with Indian data protection laws
• Personal information used solely for refund processing
• Financial data handled as per RBI guidelines

Consumer Rights

This policy does not affect your statutory rights under Indian consumer protection laws.

Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to MovingCastle.in.

Disclaimer

Valuations generated by MovingCastle are estimates only. They are generated by our sophisticated AI & mathematical models, which takes into account various parameters and numerous data sources. It is not a substitute for an 'in-person' professional appraisal. By using this app, you agree to our Terms of Service and Privacy Policy. MovingCastle does not guarantee accuracy and is not liable for any decisions made based on these estimates.